Terms of Service

Last Updated: November 10, 2026

1. Introduction

These Terms of Service govern your access to and use of https://slooura.com, an online store operated by Dongguan Wangxinlong Technology Co., Ltd. under the brand name Slooura.

Throughout these Terms, the words "we," "us," and "our" refer to Dongguan Wangxinlong Technology Co., Ltd.

By accessing our website, browsing our products, or placing an order, you agree to these Terms and any applicable policies referenced herein.

If you do not agree with these Terms, please discontinue using our website.

2. Eligibility and Customer Responsibilities

By using our website, you confirm that you are legally permitted to enter into a purchase agreement under the laws applicable to you.

You agree to:

Provide accurate and complete contact, billing, and shipping information.
Review your order details before completing payment.
Use our website only for lawful purposes.
Not engage in fraudulent, unauthorized, or harmful activities.
Not interfere with the security or proper operation of our website.

We reserve the right to restrict access or decline orders where reasonably necessary to prevent fraud, comply with legal requirements, or address violations of these Terms.

3. Products and Product Information

We make reasonable efforts to display accurate product descriptions, images, specifications, sizes, colors, and other relevant information.

However, actual product appearance may vary slightly due to screen settings, lighting, photography, or manufacturing differences.

Product availability, specifications, and prices are displayed on the relevant product pages.

We reserve the right to correct errors, update product information, or discontinue products when necessary.

4. Pricing and Payments

All product prices are displayed in the currency indicated on our website or at checkout.

Shipping charges and any applicable taxes collected by our store will be displayed before payment is completed.

Available payment methods are presented during checkout.

Orders may be subject to payment verification and product availability.

If a paid order is canceled by us, an appropriate refund will be issued to the original payment method, subject to applicable law.

5. Order Acceptance and Cancellation

Submitting an order through our website constitutes a purchase request.

An order is subject to payment confirmation, product availability, and our order processing procedures.

We reserve the right to cancel or decline an order where necessary due to suspected fraud, pricing errors, unavailable products, or other legitimate operational or legal reasons.

Customers may request cancellation before an order has been shipped by contacting service@slooura.com with their order number.

Once an order has been shipped, cancellation may no longer be available. Customers may instead submit a return request in accordance with our Return & Refund Policy.

6. Shipping and Delivery

We currently offer shipping to the following destinations, subject to product and address eligibility:

United States
Canada
Australia
United Kingdom
Germany
France

Our standard shipping rates are:

Orders of $69.99 USD or less: $6.99 USD.
Orders over $69.99 USD: Free standard shipping.

Order processing generally takes up to 3 business days.

Estimated shipping time is approximately 5–12 business days after dispatch.

Estimated total delivery time is approximately 8–15 business days, including processing time.

Delivery estimates are not guaranteed and may vary due to carrier operations, customs clearance, weather conditions, public holidays, or other circumstances.

International shipments may incur import duties, taxes, or customs-related fees imposed by the destination country. These charges are the responsibility of the recipient unless applicable law provides otherwise.

For further information, please review our Shipping Policy.

7. Returns and Refunds

Standard return requests must be submitted within 14 calendar days after delivery, subject to applicable consumer protection laws.

Eligible returned products should generally be unused and in their original condition, with original packaging and accessories where applicable.

Customers must contact service@slooura.com before returning any product to obtain return instructions and an authorized return address.

For eligible returns due to personal preference or change of mind, customers are responsible for return shipping costs unless applicable law requires otherwise.

For damaged, defective, or incorrectly supplied products, appropriate remedies and shipping arrangements will be handled in accordance with applicable consumer protection laws.

Approved refunds are generally processed to the original payment method within 5–10 business days, subject to any shorter legally required period.

We do not charge restocking fees for eligible returns.

Our registered business address is not a return warehouse. Do not send returned products to that address.

For complete details, please review our Return & Refund Policy.

8. Intellectual Property

All website content, including text, graphics, logos, photographs, designs, and other materials, is owned by us or used with appropriate authorization.

You may not reproduce, distribute, modify, or commercially exploit website content without prior written permission, except as permitted by applicable law.

9. Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping providers, website technology providers, analytics services, and other operational partners.

These third parties may operate under their own terms and privacy policies.

We are not responsible for independent third-party websites or services, subject to rights and responsibilities that cannot be excluded under applicable law.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy and as permitted by applicable law.

11. Website Availability and Liability

We make reasonable efforts to maintain website availability and provide accurate information.

However, we do not guarantee uninterrupted or error-free access to the website.

To the extent permitted by applicable law, we are not responsible for indirect losses arising from temporary website interruptions or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any liability, warranty, or consumer protection right that cannot legally be excluded or limited.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the People's Republic of China, without regard to conflict-of-law principles.

Nothing in this section is intended to deprive consumers of mandatory consumer protection rights available under the laws applicable in their country or region of residence.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business operations, services, or legal requirements.

The latest version will be published on this page with an updated effective date.

Continued use of our website after changes become effective constitutes acceptance of the revised Terms, where permitted by applicable law.

14. Contact Information

For questions regarding these Terms, please contact us:

Brand: Slooura

Legal Entity: Dongguan Wangxinlong Technology Co., Ltd.

Website: https://slooura.com

Email: service@slooura.com

Registered Business Address:

Room 510, Building 2, No. 5 Yiyuan Street, Nancheng Subdistrict, Dongguan City, Guangdong Province, China.