Return & Refund Policy
Last Updated: November 10, 2026
This Return & Refund Policy applies to purchases made through https://slooura.com, an online store operated by Dongguan Wangxinlong Technology Co., Ltd. under the Slooura brand.
We aim to handle return and refund requests fairly and in accordance with applicable consumer protection laws.
1. Order Cancellations
Customers may request order cancellation before the order has been shipped.
To request cancellation, please email:
Please include your order number and cancellation request.
If cancellation is confirmed before dispatch, a full refund will be issued to the original payment method.
Once an order has been shipped, cancellation may no longer be available. Customers may instead request a return under the conditions outlined below.
2. Return Period
Standard return requests must be submitted within 14 calendar days after delivery.
This period is subject to any longer or additional rights required by applicable consumer protection laws.
To qualify for a standard return, an item generally must:
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Be unused and in its original condition.
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Include original packaging and accessories, where applicable.
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Be accompanied by proof of purchase or order information.
These conditions do not restrict mandatory consumer rights relating to defective, damaged, or incorrectly supplied products.
3. How to Request a Return
To start a return request, please email service@slooura.com with:
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Your order number.
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The name or description of the item.
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The reason for your return request.
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Relevant photographs, if the product is damaged, defective, or incorrect.
Our customer support team will review your request and provide the applicable return instructions.
If your return is approved, we will provide the confirmed return-warehouse address and shipping instructions.
Important: Please do not send returned products to our company's registered business address or any unconfirmed address.
Returns sent to an incorrect address may not be received or processed.
4. Return Shipping Costs
Returns Due to Personal Preference
For eligible returns resulting from a change of mind, personal preference, or other reasons unrelated to product defects or seller errors, customers are responsible for return shipping costs unless applicable law requires otherwise.
Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, or different from what you ordered, please contact service@slooura.com with your order number and a description of the issue.
Please provide relevant photographs where reasonably available.
We will review the circumstances and provide appropriate remedies and shipping arrangements in accordance with applicable consumer protection laws.
Restocking Fees
We do not charge restocking fees for eligible returns.
5. Refund Processing
After an eligible returned item has been received and inspected, we will notify you of the refund status.
Approved refunds will be processed to the original payment method within 5–10 business days, subject to any shorter period required by applicable law.
Business days exclude weekends and applicable public holidays.
Please note that the time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
6. Late or Missing Refunds
If your refund has been approved but has not appeared in your account:
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Check your original payment method and transaction history.
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Contact your bank or payment provider to confirm whether the refund is pending.
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If the expected processing period has passed, contact us at service@slooura.com with your order number and refund details.
Our support team will assist you in checking the refund status.
7. Exchanges
If you wish to exchange an item for a different size, color, or product, please contact our customer support team.
Exchange availability depends on product availability and operational conditions.
Our team will confirm the available options and applicable instructions before an exchange is arranged.
8. Important Return Address Information
Our registered business address is:
Room 510, Building 2, No. 5 Yiyuan Street, Nancheng Subdistrict, Dongguan City, Guangdong Province, China.
This address is for business registration and correspondence purposes only. It is not a product return warehouse.
Please wait for our customer support team to provide an authorized return address before shipping any merchandise back to us.
9. Contact Information
For return, refund, or cancellation inquiries, please contact:
Brand: Slooura
Legal Entity: Dongguan Wangxinlong Technology Co., Ltd.
Website: https://slooura.com
Email: service@slooura.com
We appreciate your understanding and the opportunity to assist you.
This Policy does not limit any mandatory consumer rights available under applicable law.