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          Shipping Policy

          Last Updated: November 10, 2026

          Slooura provides the following shipping information for purchases made through https://slooura.com, operated by Dongguan Wangxinlong Technology Co., Ltd.

          1. Shipping Destinations

          We currently offer shipping to the following destinations:

          • United States

          • Canada

          • Australia

          • United Kingdom

          • Germany

          • France

          Shipping availability may depend on the delivery address, product eligibility, and carrier service availability.

          2. Shipping Fees

          Our standard shipping rates are:

          • Orders of $69.99 USD or less: $6.99 USD shipping fee.

          • Orders over $69.99 USD: Free standard shipping.

          All applicable shipping charges will be displayed at checkout before payment.

          Free shipping applies only to eligible orders and destinations.

          3. Order Processing Time

          Orders generally require up to 3 business days for processing before shipment.

          Processing time includes order verification, preparation, and fulfillment.

          Business days exclude weekends and applicable public holidays.

          During peak shopping periods or unexpected operational circumstances, processing may take longer.

          If we cannot dispatch an order within the stated processing period, we will provide notification and available cancellation or refund options as required by applicable law.

          4. Estimated Shipping and Delivery Time

          After dispatch, estimated shipping time is approximately 5–12 business days.

          The estimated total delivery time is approximately 8–15 business days, including processing time.

          Please note that these timeframes are estimates rather than guaranteed delivery dates.

          Actual delivery times may vary depending on:

          • Destination and local delivery conditions.

          • Carrier operations and transportation schedules.

          • Customs inspections and clearance.

          • Weather conditions.

          • Public holidays.

          • Other circumstances beyond our reasonable control.

          5. Order Tracking

          Once your order has been shipped, a shipping confirmation email containing tracking information will be sent when available.

          Tracking information may take up to 3 days after dispatch to become active or display updates.

          Eligible shipments can be tracked using the carrier tracking number at:

          https://www.17track.net/en

          Please ensure that your shipping address is accurate when placing your order.

          If you need to correct your shipping address, contact service@slooura.com as soon as possible before your order is shipped.

          We cannot guarantee that address changes can be made after dispatch.

          6. Customs Duties and Import Taxes

          International shipments may be subject to import duties, customs fees, or taxes imposed by the destination country.

          These charges are the responsibility of the recipient/customer unless applicable law requires otherwise.

          Any taxes collected by our store during checkout will be displayed before payment, where supported by our checkout system.

          Customers are responsible for complying with applicable import requirements in their destination country.

          7. Delayed, Missing, or Damaged Packages

          If your package is delayed, appears to be missing, or arrives damaged, please contact us at:

          service@slooura.com

          Please include:

          • Your order number.

          • Your tracking number, if available.

          • A description of the issue.

          • Relevant photographs, where applicable.

          Our support team will review the available information and provide appropriate assistance.

          Available remedies will depend on the circumstances, carrier information, and applicable consumer protection laws.

          8. Order Cancellations

          Customers may request cancellation before an order has been shipped.

          Please contact service@slooura.com with your order number as soon as possible.

          Cancellation requests are subject to the order's processing and shipment status.

          Once an order has been shipped, cancellation may no longer be available. Customers may refer to our Return & Refund Policy for applicable return options.

          9. Returns and Refunds

          Standard return requests must be submitted within 14 calendar days after delivery, subject to applicable consumer protection laws.

          For eligible returns unrelated to product defects or seller errors, customers are responsible for return shipping costs unless applicable law requires otherwise.

          For damaged, defective, or incorrect products, please contact our customer support team for assistance.

          Please review our Return & Refund Policy for complete details.

          10. Contact Information

          For shipping-related questions, please contact:

          Brand: Slooura

          Legal Entity: Dongguan Wangxinlong Technology Co., Ltd.

          Website: https://slooura.com

          Email: service@slooura.com

          Registered Business Address:

          Room 510, Building 2, No. 5 Yiyuan Street, Nancheng Subdistrict, Dongguan City, Guangdong Province, China.

          Important: This is our registered business address, not a product return address. Please contact our support team to obtain an authorized return address before sending any returned merchandise.