FAQ

Welcome to Slooura's FAQ page. Here you can find answers to common questions about products, payments, shipping, orders, returns, and refunds.

If you need further assistance, please contact us at service@slooura.com.

1. What is Slooura?

Slooura is an online store offering a selection of clothing and everyday products.

Slooura is operated by Dongguan Wangxinlong Technology Co., Ltd.

You can browse our products and place orders through:

https://slooura.com

2. How can I contact customer support?

You can contact our customer support team by email:

service@slooura.com

For order-related questions, please include your order number and a brief description of your concern.

3. What payment methods do you accept?

Available payment methods are displayed during checkout.

You can review the available options before completing your purchase.

4. Where do you ship?

We currently offer shipping to the following destinations:

United States
Canada
Australia
United Kingdom
Germany
France

Shipping availability depends on the delivery address and product eligibility.

5. How much does shipping cost?

Our standard shipping rates are:

Orders of $69.99 USD or less: $6.99 USD.
Orders over $69.99 USD: Free standard shipping.

All applicable shipping charges are displayed at checkout before payment.

6. How long does delivery take?

Order processing generally takes up to 3 business days.

Estimated shipping time is approximately 5–12 business days after dispatch.

The estimated total delivery time is approximately 8–15 business days, including processing time.

Please note that these are estimates and actual delivery times may vary due to carrier operations, customs clearance, weather, public holidays, or other circumstances.

7. How can I track my order?

Once your order has been shipped, tracking information will be sent by email when available.

Tracking updates may take up to 3 days after dispatch to appear.

You can track eligible shipments using your tracking number at:

https://www.17track.net/en

8. Can I change my shipping address?

If you need to change your shipping address, contact service@slooura.com as soon as possible.

Address changes may be possible before shipment, but cannot be guaranteed once an order has been dispatched.

9. Can I cancel my order?

You may request cancellation before your order has been shipped.

Please email service@slooura.com with your order number as soon as possible.

If cancellation is confirmed before dispatch, a full refund will be issued to the original payment method.

Once an order has shipped, cancellation may no longer be available. You may refer to our Return & Refund Policy for applicable return options.

10. What is your return period?

Standard return requests must be submitted within 14 calendar days after delivery, subject to applicable consumer protection laws.

Eligible products should generally be unused and in their original condition, with original packaging and accessories where applicable.

11. How do I request a return?

Please contact service@slooura.com and provide:

Your order number.
The item you wish to return.
The reason for your request.
Relevant photographs, where applicable.

Our support team will review your request and provide return instructions and an authorized return address.

Please do not send products back before receiving return authorization and the confirmed address.

12. Who pays for return shipping?

For eligible returns due to personal preference or a change of mind, customers are responsible for return shipping costs unless applicable law requires otherwise.

For damaged, defective, or incorrectly supplied products, appropriate remedies and shipping arrangements will be handled in accordance with applicable consumer protection laws.

13. How long does a refund take?

Approved refunds are generally processed to the original payment method within 5–10 business days after the return has been received and inspected.

The time required for funds to appear in your account may vary depending on your bank or payment provider.

14. What if my item arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect product, please contact service@slooura.com.

Include your order number, a description of the issue, and relevant photographs where reasonably available.

Our customer support team will review your request and provide appropriate next steps.

15. What if my package is delayed or missing?

First, please review your tracking information for the latest delivery updates.

If your package appears to be delayed or missing, contact service@slooura.com with your order number and tracking number.

We will review the available shipping information and assist you.

16. Are customs duties and import taxes included?

International shipments may incur import duties, import taxes, or customs-related fees imposed by the destination country.

These charges are the responsibility of the recipient/customer unless applicable law requires otherwise.

Any applicable taxes collected by our store during checkout will be displayed before payment where supported.

17. Where is your company located?

Slooura is operated by:

Dongguan Wangxinlong Technology Co., Ltd.

Our registered business address is:

Room 510, Building 2, No. 5 Yiyuan Street, Nancheng Subdistrict, Dongguan City, Guangdong Province, China.

Please note that this is our registered business address, not a product return warehouse.

18. Where should I send returned products?

Please do not send returned products to our registered business address.

Contact service@slooura.com first. Our support team will provide the confirmed return-warehouse address and instructions after reviewing your request.

19. How do I unsubscribe from marketing emails?

If you no longer wish to receive promotional emails, you can use the unsubscribe link included in the email, where available.

You may also contact service@slooura.com to request removal from marketing communications.

20. Where can I read your store policies?

You can find more information through the following pages:

About Us
Contact Us
Terms of Service
Shipping Policy
Return & Refund Policy
Privacy Policy

We encourage customers to review these policies before placing an order.

FAQ