Privacy Policy

Last Updated: November 10, 2026

This Privacy Policy explains how Slooura collects, uses, stores, and protects personal information when you visit or make a purchase through https://slooura.com.

Slooura is operated by Dongguan Wangxinlong Technology Co., Ltd., which is responsible for the operation of this online store and the handling of personal information as described in this Policy.

By using our website, you acknowledge the practices described below, subject to any consent requirements and rights under applicable law.

1. Who We Are

Store Name: Slooura

Legal Entity / Data Controller: Dongguan Wangxinlong Technology Co., Ltd.

Website: https://slooura.com

Privacy Contact Email: service@slooura.com

Registered Business Address:

Room 510, Building 2, No. 5 Yiyuan Street, Nancheng Subdistrict, Dongguan City, Guangdong Province, China.

For privacy-related questions or requests, please contact us using the email address above.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

A. Contact Information

Full name.
Email address.
Telephone number.
Billing address.
Shipping address.

B. Order and Transaction Information

Products purchased.
Order numbers and purchase history.
Transaction details.
Payment status.
Shipping and delivery information.
Return and refund records.

Payment card and other payment details are processed through the payment service providers available at checkout. We receive the information necessary to confirm and manage transactions.

C. Account Information

If you create an account, we may collect account details, login information, and saved preferences.

D. Customer Communications

We may collect information contained in emails, customer support requests, feedback, and other communications you send to us.

E. Technical and Usage Information

When you visit our website, certain technical information may be collected, including:

IP address.
Browser type and version.
Device information.
Operating system.
Website activity and browsing interactions.
Cookie identifiers and similar technical data.

3. How We Use Personal Information

We may use personal information for the following purposes:

Processing and fulfilling customer orders.
Arranging shipping and delivery.
Processing returns, cancellations, and refunds.
Responding to customer inquiries.
Sending order confirmations and service-related notifications.
Maintaining transaction and business records.
Preventing fraud and unauthorized transactions.
Maintaining website security and functionality.
Understanding website performance and improving our services.
Sending promotional communications where permitted by law.
Meeting applicable legal, regulatory, and accounting obligations.

Where applicable law requires a legal basis for processing, we rely on the appropriate basis for the relevant activity, such as contractual necessity, legal obligations, legitimate interests, or consent.

4. Sharing Personal Information

We may share necessary personal information with third-party service providers that help us operate our online store and fulfill customer orders.

These providers may include:

Payment Providers

Payment processors and financial service providers that facilitate payment transactions and payment verification.

Shipping and Fulfillment Providers

Carriers, delivery companies, and fulfillment partners that help deliver purchased products.

Website and E-commerce Providers

Website hosting, online store technology, and technical service providers that support website operations.

Customer Support Providers

Service providers that assist with customer communications and support requests, where applicable.

Analytics and Advertising Providers

Analytics and advertising service providers that help us understand website performance and measure marketing activities, where applicable.

We share information only as reasonably necessary for relevant business purposes and apply appropriate safeguards where required by law.

We may also disclose information when required by law, legal proceedings, or legitimate requests from competent authorities.

We do not share personal information with unrelated third parties for their independent marketing purposes without authorization where required by applicable law.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, security, analytics, and advertising activities.

These technologies may be used to:

Remember shopping cart contents.
Maintain website functionality.
Support security and fraud prevention.
Understand website traffic and usage.
Measure advertising performance.
Remember customer preferences.

Where required by applicable law, we obtain consent before placing or accessing non-essential cookies and similar technologies.

Customers may manage their preferences through available website cookie controls or supported browser settings.

Please note that disabling certain cookies may affect some website functions.

6. Marketing Communications

We may send promotional emails about products, offers, or updates where permitted by applicable law and based on the required consent or other lawful basis.

You may stop receiving marketing emails by using the unsubscribe link included in the message, where available.

You may also contact us at service@slooura.com to request that marketing communications stop.

Please note that you may continue to receive necessary transactional or service-related communications regarding your orders.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

These measures may include access controls, security procedures, and the use of appropriate third-party service providers.

However, no method of electronic transmission or storage can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy or as required by applicable law.

Retention periods depend on the type of information and the purpose for which it is processed.

For example:

Order and transaction records may be retained for order management, accounting, tax compliance, and dispute resolution.
Customer communications may be retained as needed to respond to inquiries and manage related disputes.
Account information may be retained while an account remains active and for any additional period required by law.
Marketing information is handled in accordance with applicable law and customer preferences.
Technical and usage information is retained according to the relevant operational, security, and service-provider requirements.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it unless continued retention is legally justified.

9. International Data Transfers

Because our online store may rely on service providers operating in different countries, personal information may be processed or transferred outside your country of residence.

Where required by applicable law, we will implement appropriate safeguards for international transfers and processing.

10. Your Privacy Rights

Depending on the laws applicable to you, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of eligible personal information.
Request restriction of certain processing activities.
Object to certain processing activities.
Request data portability where applicable.
Withdraw consent where processing is based on consent.
Lodge a complaint with a relevant data protection authority.

To exercise your rights, please contact:

service@slooura.com

We may request reasonable information to verify your identity before processing a privacy request.

We will respond within the time required by applicable law.

11. Children's Privacy

Our website and services are not directed to children.

We do not knowingly collect personal information from children in violation of applicable laws.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take appropriate corrective steps.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites operate independently and may have their own privacy policies and data practices.

We encourage you to review their privacy policies before providing personal information.

We are not responsible for the privacy practices of independent third-party websites, subject to applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website services, data practices, or legal requirements.

Any updated version will be published on this page with a revised date.

Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:

Brand: Slooura

Data Controller: Dongguan Wangxinlong Technology Co., Ltd.

Website: https://slooura.com

Privacy Contact Email: service@slooura.com

Registered Business Address:

Room 510, Building 2, No. 5 Yiyuan Street, Nancheng Subdistrict, Dongguan City, Guangdong Province, China.